Effective Date: 2 July 2025

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Kilconquhar Castle Estate ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website or services.

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1. Information We Collect

We may collect and process the following types of information:

• Personal information: Name, email address, phone number, postal address, and booking details when you make a reservation or enquiry.

• Payment information: Processed securely by our payment provider Stripe; we do not store card details.

• Technical data: IP address, browser type, and usage data collected via cookies and analytics tools.

• Communication data: Messages sent via our contact forms, booking forms, or email correspondence.

 

2. How We Use Your Information

We use your data to:

• Manage bookings and process payments

• Respond to enquiries and provide customer support

• Send important updates or service-related communications

• Improve our website and user experience

• Comply with legal obligations

We do not sell or rent your personal information to third parties.

 

3. Legal Basis for Processing

We collect and process your data based on the following legal grounds:

• Contractual necessity: For bookings and service delivery

• Legitimate interest: To improve our services and maintain customer relations

• Consent: For marketing communications (you can opt out at any time)

• Legal compliance: To meet regulatory obligations

 

4. Data Sharing

We may share your data with:

• Trusted service providers (e.g., payment processors like Stripe, booking platforms such as Beds24)

• Legal or regulatory authorities where required

• IT and hosting providers who support our website and systems

 

Some of these service providers, including Stripe, Google, Facebook, and Beds24, may process your data outside of the United Kingdom or European Economic Area (EEA). When this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or other legally approved mechanisms, to protect your data in accordance with UK and EU data protection laws.

 

All third parties are bound by confidentiality and data protection agreements.

 

We may share your data with:

• Trusted service providers (e.g., payment processors like Stripe, booking platforms)

• Legal or regulatory authorities where required

• IT and hosting providers who support our website and systems

 

All third parties are bound by confidentiality and data protection agreements.

 

5. Cookies and Analytics

Our website uses cookies to enhance user experience and gather website analytics. We use Google Analytics to understand how users interact with our site, which helps us improve our services. In addition, Wix, our website platform provider, may also collect usage data to help us operate and maintain the website effectively.

You can adjust your cookie preferences via your browser settings.

Our website uses cookies to enhance user experience and gather website analytics. We use Google Analytics to understand how users interact with our site, which helps us improve our services. You can adjust your cookie preferences via your browser settings.

 

6. Marketing Communications

Marketing emails are only sent to individuals who have explicitly signed up using our online form. Emails collected through bookings or general communication will not be used for marketing unless the user has opted in.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.

 

7. Data Retention

We retain your personal data only as long as necessary for the purposes set out above or as required by law.

 

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion of your data

• Object to or restrict data processing

• Withdraw consent for marketing communications

To exercise your rights, please contact us at info@kilconquharcastle.co.uk.

 

9. Security

We take reasonable steps to protect your data using technical and organisational measures, including secure servers and encryption where appropriate.

 

10. Changes to This Policy

We may update this Privacy Policy occasionally. Please check this page for updates. Your continued use of our website constitutes your acceptance of any changes.

 

11. Contact Us

If you have any questions about this policy or how your data is used, please contact:

Kilconquhar Castle Estate
Kilconquhar, Fife, KY9 1EZ
Email: info@kilconquharcastle.co.uk
Phone: (+44) 01333 340501